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care for clients
Wellness
Published Wednesday Jul 01, 2020 by Sara Lesher

How Spas Are Reopening for Massages: An Insider’s Look

Salon
Mindbody Community
Recovery
COVID-19

Curious about what massage therapists and spas are doing to prepare for reopening? Wondering about what a massage experience might be like in the “new normal?” We know you are, given that 73% of you are aching to get your stress worked out when wellness businesses reopen post-COVID-19. Well, we are just as curious as the lot of you. So much so, that we reached out to our friend Jenalee Dahlen, Chief Visionary and Integrative Officer of Yoso Wellness Spa, to get some answers. 


What should clients expect to be different when they come to your business? 

Jenalee: A few things they can expect to have changed when they come in are... 

1.    Forms and screenings 

We send clients an intake form along with their booking confirmation, as well as a COVID-19 form and safety reminders to read and sign before their service. This removes or minimizes the time clients are gathering in the reception area. Upon arrival, we ask a series of COVID-19-related health questions and give clients a no-touch thermal temperature check. From there, we offer a spritz of sanitizer or directions to the restroom, so clients can wash their hands before receiving their service. 

[See what other salons and spas are doing to reduce contact and keep you safe] 
 

2.    Faster checkout 

On top of that, we are also providing checkouts before the services. Once the client’s treatment is complete, the practitioner can immediately step outside with them, schedule their next appointment on a tablet, and send them on their way. The only reason they would need to spend time in the reception area after their service is if we needed to show them skincare products.  
 

3.    Protective gear 

The practitioners providing the service will be wearing gloves, face coverings, and, when necessary, a face shield or protective eyewear. 
 

4.    Fewer amenities provided 

To reduce touch points, we are asking clients to bring their own water bottle, and for the time being, have removed our magazines and books for lounging and reading, extra amenities in the restroom, and client refreshments and snacks through the spa.  


These new processes will help reduce client crossover, limit the number of practitioners being in the space at the same time, and protect everyone within our doors, reducing potential exposure. Our top priority is the health and safety of our team and clients, followed by the prevention of our business from being closed again. When it is closed, we cannot physically support the wellness and self-care of our community. Anything we can do during this time to continue to create an experience while protecting everyone within our doors, we will do. 


[Book an experience at Yoso Wellness Spa] 
 

 new processes quote
What have you changed about your business to keep clients safe? 

While Yoso Wellness Spa has always had high standards for cleanliness, we have created a space to take a deeper look at our processes. This is to ensure we are creating a safe space for our clients, community, and team.  

Some additional new "Stay-Safe Protocols and Policies" we have implemented that our clients are not directly involved in are increasing our cleaning schedule for sanitizing and disinfecting through the spa: 

1.    If the restroom is used, a team member will be going in and wiping it down after.  

2.    We always try to keep the front door open to reduce the number of touch points for our clients. If a door needs to be opened, one of our team members will do it.  
 


3.    We have removed testers from the skincare area and are asking clients not to touch the retail products. A team member will be handling the products unless a client has already purchased it in order to reduce any potential exposure.  
 


4.    To help keep our clients safe, we are also holding the team members of Yoso accountable with COVID-19 screenings, staggered lunches, and sanitized skincare bottles in the treatment room at the end of every service instead of at the end of the day.  
 


5.    Additionally, Yoso is scheduling or has already taken COVID-19 testing to reassure our community that we are a safe space. We are taking this seriously, as our clients’ health and wellness are top priorities. Yoso was created to be a respite—a space for healing, balancing, and nurturing through touch and wellness—and we will do everything possible to continue to uphold, and go above and beyond, our standards to continue this mission.  
 


6.    While it is not required, to help keep our clients safe, we have also ordered eight eco-friendly air-purifiers to place throughout the entire spa, including staff-only areas. These air purifiers use a process to deactivate airborne toxins and collect tiny particles as small as bacteria from the air.  


Ultimately, our goal is to create a calm and seamless experience. While processes have changed due to COVID-19, we continue to do our best to make sure our services feel gentle, reassuring, safe, and enjoyable. What won't be different is the care, passion, and heart that go into each treatment, and the smiles that are happening under our masks. 
 
protecting everyone quote

As you can see, our favorite spas are doing everything they can to keep us safe and healthy. Whether you feel comfortable going back or want to stick at home for a while, find comfort in the fact that they’re patiently waiting and preparing for your safe and comfortable return. Thanks, Jenalee and Yoso Wellness Spa!  

Yoso Wellness Spa offers a variety of treatments from CBD massages to spray tanning. Live near Santa Cruz and want to check them out? Browse their services and book on Mindbody! 

Don’t live near Santa Cruz, but still want a massage? Browse wellness businesses near you. 


MINDBODY COVID CONSUMER SURVEY #5, JUNE 2020. 
Sara Lesher
Written by
Sara Lesher
Lifecycle Program Manager
About the author
Spoiled by the San Diego sunshine, Sara’s hobbies include beaching, hiking, concert-going, and brewery-hopping. A former English major, she naturally loves reading and writing… so if you have any book recommendations, let her know. And just between us: she’s committed to health and wellness but loves a good taco (shoutout TJ Tacos in Escondido).
what is wellness
Wellness
Published Wednesday Oct 06, 2021 by Denise Prichard

What is Wellness?

Expert Advice
Wellness

To say the last year and a half was tough would be an understatement. In fact, it will probably go down as one of the most difficult times for our modern generation. In one of the many social polls we conducted during the pandemic, some of you described this time as a sheer “dumpster fire” or “like stepping on a Lego.” And to be honest, I couldn’t agree more.

Luckily, we’ve been able to get back to some form of normalcy in our lives and wellness routines over the last several months. As vaccines became available to the public, wellness businesses welcomed fitness fanatics, haircut seekers, and massage lovers back to in-person wellness experiences. And thank goodness for that—my roots and horrible posture from working from my bed were both getting wildly out of control. This girl needed a good massage and cupping session stat.

If there’s one thing we learned from the pandemic, it’s that our wellness routines are as personal as they are important. During shelter-at-home, those routines looked a bit different. For many, it meant taking a new approach to the “typical” wellness services we count on—I’m looking at you DIY haircuts, at-home waxing sessions (ouch!), and virtual swerking classes.

Now that we can leave our humble abodes to take advantage of in-person experiences again, the word “wellness” has seemingly taken on a new meaning.

Recently, we conducted another one of our famous social polls to see what wellness means to you, our Mindbody community, now that we're slowly but surely getting back to our regularly scheduled programming. We also tapped some of our most influential Mindbody business owners about the ever-evolving wellness landscape.

Here’s what you all had to say.

Wellness is more important to you than ever

According to our annual Mindbody Wellness Index, 60% of Americans say they’re more focused on their health and wellness since COVID. Consumers are now realizing they need to take greater care of themselves to optimize and preserve their health. When we asked you on Instagram how important wellness is, a whopping 98% said it was more important than ever. When it comes to how you’re practicing wellness, though, the answers were all over the board. Many of you pointed to journaling, practicing breathwork, and daily workout routines (cycling and yoga topped the list) as being the activities that help you keep your chill throughout the week.

I’m also happy to report that over 50% said you tend to feel more blessed than stressed on a daily basis—which is more than likely a big improvement. Let’s be honest, a year ago I would’ve bet a billion dollars that 99.9% of us knew no other feeling than anxiety—am I right? But even with the stress in our lives dwindling, many of you are still experiencing burnout at the end of a long work week (guilty!). But instead of succumbing to a bottle of wine for relief (please, that was so 2020), you’re unwinding by going to your favorite workout classes—with hot yoga, barre, and Pilates as your faves.

What wellness means to the pros

Let’s be honest, we should credit the business owners in this space for helping us reignite our spark when it comes to our wellness routines, right? Thanks to them, we’ve been inspired to prioritize the activities that help us feel our best. In turn, we thought it’d be interesting to learn what wellness means to them—and how that definition has changed over the past eighteen months.

Here’s what they had to say.

“Wellness is living in balance—mind, body, spirit. Highs and lows. It all ebbs and flows and we can navigate it a bit better when we take time to move, breath and remember who we are, and how we are connected to this big, beautiful world.” - Jess Pierno, Founder, Owner, and Chief Inspiration Officer of Yoga Heights

“Wellness is a true balancing of the mental, physical, and spiritual. It has definitely evolved over the years for me—from something that I just thought was about exercising and eating a healthy diet—to also incorporating balancing and healing internally and spiritually.” - Stefanie Patterson, Owner, Indianapolis Salt Cave and Halotherapy Center

“My sense of wellness has evolved from staying healthy and motivated, mind/body/spirit... to being more gentle with myself, less demanding. Accepting my limitations, taking time for resting, and gaining real clarity about what's important. I care less about what people think of me—difficult as a performer and as a business owner with so many demands on me—and more about getting quiet and tapping into the divine source inside of me that helps me discern my next move. In this way, I know my motives are as pure as possible and I'm not getting distracted—not that I don't make mistakes! Those are necessary, that's how we learn!” - Johanna Krynytzky, Owner, Hip Expressions Belly Dance Studio

“My studio name reminds us that we are constantly evolving. The past 18 months have certainly shown us that! Wellness to me means doing your best on any given day to make sure that you are taking care of yourself as best you can. It leads to resilience. Diet, exercise, sleep, a sense of community, and some form of faith. It all matters. Setbacks happen all the time, and every day is a chance to start again. We strive to be 'cheerleaders' for our clients when we sense that things are coming out of balance in their lives. So many have been with us for 18 years and are friends—they are our community and we all watch out for each other.” - Mo Wolfe, Owner and Founder, Evolution Pilates

Putting wellness into action

I think we can all agree that there isn’t one true definition of wellness anymore. To some of us, it means getting that hot yoga sesh in daily, and to others, it means carving out time to treat ourselves to a massage or manicure. As long as you’re actively pursuing wellness—whatever that means to you—you're on the right track.

Our MO has always been about connecting the world to wellness—a term that's seen a lot of change lately. Whether you’re fully embracing the in-person experience or still delighted by the convenience of practicing at-home wellness, the Mindbody app makes it easy for you to book experiences that help you feel like YOU again.

denise prichard
Written by
Denise Prichard
Senior Marketing Content Specialist
About the author
Denise Prichard is a certified yoga instructor (RYT-200) and an experienced content marketing professional with a penchant for writing compelling copy within the health, wellness and beauty industries. When she isn't writing or editing, you can find her teaching yoga classes, at a spin class or hanging out with her rescue pups.